Returns

Our goal is to make sure you are completely satisfied with your order at HardcoreItalians.com

 

Important Notice - Return/Exchange Eligibility

Please understand that we do NOT accept returns on all items. There is clothing on this website that is made-upon-order. This means that we do not keep these items in inventory and the order is made specifically for the customer. This policy is enforced because items that are made to specific customers are rarely resold.

All products that are not eligible for a return are marked with a Notice in the description. Please look for this before placing an order. If you are really dissatisfied with a purchase and it is not eligible for a return, we will accept the product back with a $5 restocking fee. We accept the fee via:

  1. Cash enclosed in an envelope
  2. PayPal: Contact@HardcoreItalians.com.

 

Returns

  • Please make sure your order is eligible for a return (read above).
  • If you are returning an item with a restocking fee, please include the fee with the package or PayPal us beforehand.
  • We only accept returns 14 days after delivery.
  • Please include a packing slip that includes order information.
  • Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial. 
  • All items must be unworn and unwashed.
  • Original tags must be attached.
  • We do not accept returns on sale items.
  • Items covered in animal/human hair will NOT be accepted.
  • Items that smell like smoke, cologne, or deodorant cannot be accepted.
  • It may take up to 7 business days for returns to be processed.
  • We do not accept returns on sale items.


If you are approved, then a store credit will automatically be applied to your customer account. If your return is denied, then it will be sent back to you.

Please send all returns, with the packing slip/order number included, to:

Hardcore Italians
Attn: Returns/Exchanges
6804 Hobson Valley Drive STE 120
Woodridge IL 60517

     

    Exchanges

    If you need to exchange for any reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. If your item is damaged, please contact our support for assistance.

    • Same rules apply from the Returns section.
    • We do not accept returns for Sale/Clearance items.
    • We do not cover shipping costs for returns/exchanges at this time.
    • If you return an item, shipping cost is NOT refunded.
    • We do not accept returns or exchanges after 14 days

     

    Incorrect Item Received/Defect

    If we made a mistake with your order, or if there is an issue, please email us at Contact@HardcoreItalians.com or through our contact page. We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond 30 days will be considered wear and tear, and cannot be replaced

     

    Late / Missing Refunds

    Packages are processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take 1-5 business days for your refund to show. If after all this you have not received a refund, please contact our support for assistance.